BCG (The Burns Consulting Group) is a full service consulting firm focusing on evaluating standards and assisting its clients on delivering excellence in its respective field. In a nutshell, BCG provides the following services for some of the world's fortune 100 companies:

BCG evaluates the performance and standards of a given industry and provides written feedback along with photos, reports, and videos to the client.

BCG performs in person surveys across the country, as an added measure to support or combat the typical "tele-check" models.

BCG conducts numerous surveillance and field inspections, along with interviews, to investigate and understand a potential issue or opportunity within a scope of service or standard.

BCG provides customized mystery shopper services for a wide range of clients - from financial to foodservice, retail to electronics, BCG evaluates and informs, based on the given standards, whether a firm is successful in delivering its goals.

BCG, on a case by case basis, provides inspectors and/or auditors to detail and report on all aspects of a delivery. This could include real time reporting, video and photographic surveillance, and the like.